All Posts by Joyce Zhou

Data Doesn’t Get Updated in Forms

Dec 05, 2017

Symptom When users update data in forms and click post, data doesn’t get updated in forms.  It reverts back to what it was before updating.  However, when you look into fact table, data does get updated. Resolution It is a known issue on SSAS server.  SSAS server somehow goes … Read More

Warning Message Complaining Confliction of Language Setting

Nov 07, 2017

Symptom The following message pops out when users try to ‘Save’ the submission. It says this workbook/dashboard was saved in a different language setting and it asks users to update the language to a particular one. Resolution This is a warning to let the user know that the saved … Read More

Server Memory Allocation

Sep 11, 2017

We highly recommend configuring the memory threshold of SQL and SSAS server. Otherwise, each server will consume as much available memory as possible, therefore it will kill the environment. We have three best practice suggestions for memory allocation: Always ensure the OS for the machine has at least 2G … Read More

Cannot Add Dimension Member in Modeler

Aug 15, 2017

Symptom When adding dimension members, ‘phantom’ members show up. The green circle spins forever, and you cannot modify any fields. Resolution This issue happens when KepionSI doesn’t have permission to write into the sys tables. Please follow our setup guide and ensure all required permissions have been granted. This particular … Read More

Error at Import Dashboard

Aug 10, 2017

Symptom When importing a dashboard .xml file, you get this error reporting ErrorInLine with Arguments: 1, 2. Resolution There are two ways to import and export dashboard. The first is to import and export the whole dashboard. It can be done at All Dashboard node. The second is to … Read More