Troubleshooting

Cannot Add Dimension Member in Modeler

Symptom When adding dimension members, ‘phantom’ members show up. The green circle spins forever, and you cannot modify any fields. Resolution This issue happens when KepionSI doesn’t have permission to write into the sys tables. Please follow our setup guide and ensure all required permissions have been granted. This particular … Read More

Error at Import Dashboard

Symptom When importing a dashboard .xml file, you get this error reporting ErrorInLine with Arguments: 1, 2. Resolution There are two ways to import and export dashboard. The first is to import and export the whole dashboard. It can be done at All Dashboard node. The second is to … Read More

Timeout Error When Running Rules

Symptom When posting data and/or running a rule in a dashboard page, a HttpRequestTimeOutWithoutDetail error occurs, as shown below. Resolution This indicates that it takes more time than the system setting to run the SQL rule. By default, the timeout setting for the rule is 600 seconds. You can … Read More

Fix for Overflow of Data Type

Symptom Deployment fails at Process step.  The message indicates there is an overflow of the data type, see below. Internal error: The operation terminated unsuccessfully. Errors in the back-end database access module. OLE DB reported an overflow of the data type for column 0. Errors in the OLAP storage … Read More

Fix for Violation of Primary Key Constraint Error

Symptom When user posts in Apps, an error message pops out stating violation of primary key constraint. Resolution This issue is related to a bug with SQL Server. The details can be read here. FIX: Sequence object generates duplicate sequence values when SQL Server 2012 or SQL Server 2014 … Read More